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1. How is he keeping detailed track of all running services?
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2. Does he know what matter is pending, in each of running service to give status to client of their work ?
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3. How he would know that which of his staff is working on what service?
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4. Is he able to complete all jobs within the legal due date, considering its penal provisions?
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5. If he is not able to complete certain jobs due to pending information at client end, is he or his staff has informed such matter to client?
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6. Is he able to determine cost of each service?
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7. Is he able to bill all completed Services & is not forgetting to invoice small services ?
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8. Is he able to timely collect his dues ?
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9. Has he billed all out of pocket expenses incurred on behalf of client?
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10. Is he keeping track of all documents coming in and going out from his office by any mode ?
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11. Does his staff generate required output in limited time with first focus on priority jobs?
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12. Does his staff follow the Standard Operating Procedure defined by him while providing services ?
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13. Do he know how his staff's time is utilised into billable and non-billable services ?
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14. In case anything happens, does he have required evidences to convince client that he has done his job with best of his efforts?
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15. How is he managing non client related administrative work of his office ?
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